Frequently asked questions
Knowledge to protect, answers to guide you. Clear, concise responses to common questions about Pet Alumni and our introducer relationship with British Pet Insurance.
Is Pet Alumni an insurer?
No. Pet Alumni does not underwrite or administer insurance. We act as an introducer to British Pet Insurance, who provide and underwrite the policies.
Is this the same as buying directly from British Pet Insurance?
Yes. When you click through from Pet Alumni, you complete your quote and purchase on British Pet Insurance’s secure website. The policy, documents, and service are provided by them.
Which pets can I insure?
Eligibility depends on British Pet Insurance’s current products and underwriting criteria. Typically, cover is available for cats and dogs, with options for other pets in some cases. You’ll see what’s available when you complete a quote.
Can I change or cancel my policy?
Policy changes and cancellations are governed by British Pet Insurance’s terms and conditions. You’ll find details in the documentation they provide and can contact them directly with any questions.
Does Pet Alumni give personal advice?
No. Pet Alumni provides general information only and does not offer personal recommendations. Any decision to buy a policy should be based on your own assessment of the documents and information provided by British Pet Insurance.
How is Pet Alumni paid?
As an introducer, Pet Alumni may receive a commission or fee from British Pet Insurance if you choose to buy a policy after clicking through from this site. This does not affect the price you pay.
Who do I contact about a claim?
Claims are handled directly by British Pet Insurance. Once you have a policy, your documents will include contact details and instructions for making a claim.
What if I have a complaint?
If your complaint relates to the policy or claims, you should contact British Pet Insurance using the details in your documentation. If your complaint relates to Pet Alumni’s website or introducer activity, you can contact us via the details on the Contact page.